Training
Deliverables
- Web-based
courses
- Web-based
product announcements
- Workshop planning
and administration
- Train-the-trainer
sessions
- Workshop materials
- Centralized
course materials: instructor and participant guides, presentation
materials, handouts
- Sales and
marketing updates
- Field reference
guides
- Technical
manuals
- Lab setup
guides
- Lab
exercises back
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Professional
Experience
Technical Curriculum Development & Training
- Developed
curriculum for centralized training in Xerox Document Services
Platform software (DocuSP) for Sales and Analysts.
- Developed
web-based courses, product home pages, and product launch
announcements.
- Produced field-based
training documents delivered in hard-copy and on the Internet.
- Trained
instructors in delivery of Sales and Analyst classroom-based
training. Tested beta versions of software on DocuSP Controllers,
Sun, Macintosh and Windows clients.
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Educational Program Administration
- Supervised staff of 16 in diverse functional
areas including customer service, automated records management, correspondence courses,
and educational program assistants.
- Developed marketing plans for educational
programs and products including books, simulation exercises, and tapes.
- Coordinated planning and implemented
educational programs for a banking school consisting of 1,200 students and 75 faculty.
- Hired technical staff and managers, wrote
and conducted performance reviews, and mediated employee conflicts.
- Acted as liaison with universities,
hotels, and other organizations to produce on-site training programs.
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Computer Systems Management and Training
- Conducted computer systems evaluation and
training; needs assessments for replacement of computer systems; developed specifications
for automated systems; wrote request for proposals (RFPs); and reviewed vendor systems.
- Instructor at Frederick Community College,
various trade associations and individual clients in computer related subjects: DOS, Hard
Disk Management, WordPerfect, Microcomputer Fundamentals: Lotus 1-2-3, Quattro Pro, dBase
IV, Paradox, and various proprietary systems.
- Managed computer functions performed with
mainframe, minicomputers, and networked and stand-alone PCs.
- Supervised purchase and installation of new
computer systems.
- Directed software development for
educational recordkeeping.
- Coordinated maintenance, repair, and upgrade
of networked IBM-compatible graphics PCs.
Subject
Matter Expertise
- Instructional design,
technical writing: Variable information printing,
DocuSP/DocuTech production publishers, image quality, decomposition
service, client software, sales and analysts foundation
training, PC job submission, controller operations, controller
administration, solutions selling, Xerox DocuJob Converter,
DigiPath, color publishing
- Training:
WordPerfect, Lotus 1-2-3, DOS, PC fundamentals, and other
proprietary systems
- Management Consulting:
Association Management Systems acquisition requirements,
general management, work process assessment.
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Employment History
The
Creative Field
Frederick,
MD (1989-2008)
Web page
developer, Technical Writer, Curriculum Developer, Trainer
Xerox Corporation
Leesburg,
VA (1995-2007)
Consultant:
Instructional Designer, Web Page Designer, Technical Writer
Scientific
& Commercial Systems
Frederick,
MD (1994-1995)
Project
Manager
American
Bankers Association
Washington,
DC (1980-1989)
Associate
Director, Educational Services,
Assistant
Director, American Institute of Banking,
Research
Associate, Surveys and Statistics Division
Analytic
Services
Arlington,
VA (1979-1980)
Health
Systems Analyst, Health Systems Planning Division
Pennsylvania
State University
State
College, PA (1976-1979)
Research
Consultant, Teaching Assistant
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